copilotstudio

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Copilot Studio - Hand off to Live Agent in Customer Service Workspace

Copilot Studio provides an intuitive interface for managing customer interactions, while Customer Service Workspace Live Chat ensures real-time support for your users with a human agent. Together, they streamline the transfer process, ensuring that customers receive timely and personalized assistance from a live agent when needed. In this post, I

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Pass Parameters to Copilot Studio Bot from Calling Site

When building a Copilot there are times when we need to be able to pass context to the Copilot to improve the user experience by passing data that could be helpful in greeting the customers or retrieving customer information ahead of time. Microsoft has provided some documentation on how to