Dynamics for CRM

Omnichannel for Customer Service - Missing Parameters on Resolve Case Macro Action

Macros [https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/macros#overview-of-macros] for Omnichannel in Customer Service, are very useful for performing repetitive and monotonous actions efficiently. One such useful macro action is the Resolve a Case [https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/macros#resolve-a-case] When recently building an