MK

Macros for Omnichannel in Customer Service, are very useful for performing repetitive and monotonous actions efficiently. One such useful macro action is the Resolve a Case When recently building an Agent Script and adding the resolve case action, I did not see any of the parameters being available. But looking

In this post we will look at how we can add a canvas app to a system dashboard on a model driven app. For the sake of simplicity I'm using a canvas app that calls a flow(could just use the CDS entity as well) to get some data and

When working with data validation or some special cases we would need to query data between timestamps. Although we can use Advanced Find to build the query it doesn't allow us to provide the minute part in the query. This blog shows how you could accomplish this easily using both

When working with USD we often need to show the associated records for an entity in a new tab. In the classic web client we would use the CRM Page hosted control and use the below action This works perfectly fine with the CRM page, but when using the new